You bring structure to an operation where many pieces of information come together every day. In a care and support setting, you coordinate organisational workflows so that handovers are reliable and specialists can focus on their professional responsibilities. You investigate where a process becomes difficult in practice and turn that insight into workable improvements.

Your responsibilities

• Coordinate daily organisational routines and discuss handovers, available capacity and outstanding work with the team leads who are responsible for each area.

• Identify emerging bottlenecks, gather the relevant facts and prepare options for the responsible colleagues before an issue disrupts the next shift or handover.

• Check whether agreed workflows are actually being used and revise checklists with the people who depend on them during their daily work.

• Prepare regular quality discussions, record the decisions made and follow up on whether agreed improvements have reached the teams using the process.

• Analyse repeated questions and avoidable duplicate work, then introduce small improvements with clear ownership and an outcome that can be checked.

What you bring

• You have experience in operational coordination or process organisation and understand the practical challenges of working across several teams or locations.

• You break complicated situations into manageable steps, prioritise calmly under time pressure and explain the reasoning behind a proposed course of action.

• You work carefully with planning tools, spreadsheets and records, checking the information before treating a report as a reliable basis for decisions.

• You respect professional responsibilities: organisational changes are agreed with the relevant leads, while clinical decisions remain with the qualified specialists responsible for care.

How we work together

You work with team leads, scheduling and administration. A process improvement is only useful if it works during normal operations. You therefore gather feedback at handover points and consider the impact on documentation and responsibilities before introducing a different way of working.

Your first steps

You observe different handovers and map the existing planning and documentation routes. You then take responsibility for a defined workflow, such as preparing a quality discussion. Regular conversations with an experienced contact help you test your observations and turn them into proportionate improvements.

Role details and your application

The job summary contains the location, working arrangement, employment details and any pay information recorded for this role. During an introductory conversation, we discuss your experience, open questions and mutual expectations. The application form shows which information and documents are needed for your application.